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Guest Check-In FAQ

Check-In FAQ:

Ø  What time is check in?  Check in is 4PM

ØWhat will I need to provide at check in?  You will need to have a valid Driver's License and credit card matching the reservation at check in. You will also be required to provide your car make/model and license plate number to register your vehicle. 

ØWhat’s new/ different?  We are the same John Yancey Inn, but have adjusted like others to the new normal.  We pledge to providing a safe, clean environment for all guests and team members.

Ø  How do I know hotel room is clean?  All guest rooms are cleaned, sanitized, and then fogged between guest stays. Hotel amenities are sanitized at least twice per day.

Ø  Breakfast still included? Breakfast is still served from 7-10am, but with a limited menu.  Food will be “Grab & Go” takeout only, with a “Pick 3” options to choose from. 

Ø  Ø  Pool; is it safe?  Yes, we clean and treat it with chemicals daily. We have moved chaise loungers a socially-distant 6 feet apart. We have sanitizing wipes at the lobby for your convenience.

Ø  How’s ‘Social Distancing’ working at hotel?  We ask that all guests respect the distance of other guests in walkways, lobby, and amenity areas (pool, picnic area, dune deck, gazebo, playground). 

Ø  Housekeeping; what’s changed? We are no longer doing daily stay-over cleans to limit person-to-person contact. We are happy to provide a mid stay service on the third (or after) day of your stay. We do require a 24 hour notice and all requests must be arranged prior to 4PM. 

Ø  Elevator; is it okay to use? Yes, we ask the guests allow just one group per ride, and that you give priority to those checking-in or with bags. Stairs aren’t so bad!?

Ø  Is Express Check-Out offered? Yes, there is no need to come to lobby and check-out.  You can call 252.441.7141 or use the online chat on our website (www.johnyanceyinn.com) when you have checked-out, and we can email your final bill to the  bill.

Ø  Missing something? Call/text us.  We can bring extra towels, blankets, or room supplies and leave by the door.

Interested in returning this summer again?  Ask about our return guest offers!

Feel free to call/ text us with questions or feedback 252.441.7141

~John Yancey Inn Management

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